Date of Initial Publication: 06.10.2021

Introduction

The website ” www.homeis.gr “, which will hereinafter be referred to as “the website” or “the online store”, is a website where products and services are traded by electronic means. It has been founded and operated by HOUMERIANOU DESPOINA GEORGIOS (hereinafter “the administrator”), which maintains a sole proprietorship based in Analipsi Hersonissos, PC 70014 with Tax Identification Number 055215597 GEMI 076592027000.

You can contact a company representative by sending an email to [email protected] or by calling 2897025279, 6936222346 from 09:00 to 17:00.

The following terms and conditions will apply to each user of the website throughout its use, ie during its browsing and until the product is accepted by the user. By visiting the online store, the user expressly and unconditionally accepts the following terms and agreements without exception. Therefore any action, action, or transaction of the user with the page is agreed to be considered explicit and complete acceptance of all the terms of use listed below.

 

  1. General Terms and Agreements

The administrator has the right to make any changes to the terms that he deems necessary for the operation of the website with the sole condition of informing users after the implementation of the changes. Any change in the terms will be valid from the day the changes are published on the website. The use of this website is permitted only to those who have completed 18 the year of age.

  1. User Registration

Online store users have the option to register as members using their email. Registration is not required and it is possible for anyone to use the website without registering.

In order for the user to register, he / she must provide the email address to which a message will be automatically sent containing an automatically generated password that can be changed at any time by the user.

The use of the Website by persons who have not completed the 18th year of age or do not have the legal capacity required by law is prohibited.

 

  1. Information provided in the online store

The administrator is not responsible for any information provided by the website that was infiltrated by mistake and reserves the right to make the necessary changes in order to correct the error at any time.

 

  1. Product Description

Our company strives to be as accurate, complete and detailed as possible the description and description of the essential features of the products available for sale through its Website. The company reserves the right to modify the description of its products without prior notice. Any such modification will take effect upon its appearance on the Company Website.  

Due to the handmade nature of the products displayed on the website, the products may differ from the image that has been posted. The small differences that can be found between the photos posted on our website and the final product can not be a reason for the return of the product, the reversal of the sale or for compensation of the user.

On the website you will find ready-made products but also products that are available only upon order and are noted in their description. The company is not responsible in case on the website by mistake a product appears immediately available for sale while it is available upon order and undertakes to inform the consumer user within seven calendar days from the submission of the order.

 

  1. Limitation and disclaimer of Liability

4.1 The administrator has no responsibility for compensation in case the user suffers financial loss from cancellation of an order or delay in receipt of a product.

The presentation of products and services on the website has the character of an invitation to the user to submit an offer for the product. Therefore, such a presentation is in no way a commitment on the part of the administrator regarding the immediate availability of the product.

The company makes every effort, as far as possible, to include in its Website as accurate, clear and reliable information as possible, as well as to display as accurately as possible the products it has by viewing photos, descriptions and more specific comments. However, it makes no representations or warranties as to the accuracy, timeliness, timeliness or completeness of its Website, as well as the illustrations and descriptions or other information contained therein or made available to it. Content and services are provided “as is”, without any express or implied warranty, express or implied. The company does not give any explicit or implicit guarantee, nor does it promise the suitability of its marketing items for a specific purpose. In addition, the company, in good faith, does not commit and does not bear any responsibility in case of typographical, numerical and display errors of the products, as well as in case of unavailability of some of the posted on the Website 

If for any reason there is a shortage of a product, which has been ordered by a user of the website or if a product is temporarily unavailable on the date it was presented to the user and the user placed his order or if there was any other problem related to with the availability of the product ordered by the user, then the administrator will do everything possible to contact the user through the contact information he has provided on the website and to inform him of any options he may have about with his order. If the communication with the user is not possible within seven calendar days from the submission of the order, then the order will be executed by sending the products of the order section that are available in the online store and will be canceled for the rest. In any case, any change in the user’s order will be notified to the user via e-mail. 

The delivery time of the products may differ depending on (1) the availability of the products (2) with the delay that may occur during the creation of our handmade products. Any of the above reasons may delay the delivery of the products to you. Delivery times are subject to delays by postal companies or emergencies (wars, pandemics, disasters, etc.) and generally by factors that are not our responsibility. The above reasons are not a valid reason for a user to claim compensation. It is agreed that the administrator is not responsible for compensating the user for the above reasons.

4.2. It is expressly agreed that the website and the administrator are not responsible for any damage that may be caused to the user by viruses or other malware that may be transmitted by the use of the website. In the event that for any reason, including the case of negligence, the operation of the Website is interrupted or it becomes difficult and / or impossible to access it and / if, despite the observed security measures, “viruses” or other malicious software are detected and transmitted to terminals of users / visitors, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use or causing problems in its proper operation or stealing information about users’ personal data, the website and the manager do not bear any responsibility. 

 

  1. Intellectual Property

All designs, texts, logos, graphics, and code used to build the Website are the intellectual property of the Website. The publication of the content of the website can not be construed as permission for the copying and reproduction of the material by any third party.

The content of the website is protected and governed by Greek, European (Community) and international laws on trademarks and intellectual property and is available to visitors / users only for strictly personal use. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of , the “download”, translation, modification in any way, in part or in summary of the content / material presented in any part of the website without the prior written permission of the administrator. In addition, your access to this Website should not be construed as granting, consequently, final or otherwise, any license or right to use any symbols, logo, images, representations appearing on this Website, without the prior written consent of the administrator.

 

  1. Terms of Sale, Withdrawal, Returns and Cancellations

6.1. In order to make any transaction through the website, the user must be at least 18 years old. Users under the age of 18 are not allowed to trade on the site. During the process of submitting an order, the user is asked to confirm that the information provided on the website is accurate and that they are authorized users of the credit or debit card they use to pay for the order.

By sending the order request, the user agrees to receive notifications regarding the confirmation of the order, its delivery to a postal or courier company, and the status of the order. This communication is necessary for the proper development of the order and the information of the user. It is important that the user reads these messages and does not delete them during the order. It is the user ‘s responsibility to contact the administrator in case he does not receive messages from us. It is agreed that the communication described above covers the requirements of the law for communication, information and confirmation of the order. If the user wishes to oppose or request explanations regarding the contents of an email received from the website, he may seek to contact us at the contact details provided in these terms or through the “Contact” field located on the website.   

6.2. Users who choose to order products from the online store, have the right to withdraw from the contract within 14 days of receipt of the products they ordered by sending the products of their order to the administrator’s headquarters accompanied by the following withdrawal form:

 

To “HOUMERIANOU DESPOINA GEORGIOS”, based in Analipsi Hersonissos, PC 70014 with TIN 055215597 and legally represented (email: [email protected] ): 

I hereby declare (*) that I withdraw (*) from my / our contract (*) for the sale of the following goods (*) / for the provision of the following service (*)

Ordered on (*) / Received on (*)

Consumer name (s)

Consumer address (s)

Signature of consumer (s) (only if this form is notified on paper)

 

For the withdrawal it is necessary that the products are in their closed packages to which they were sent. Consumers have no right to return their products if the packaging has been breached.

In case the user exercises the right of withdrawal, he must return the products with a courier company of his choice. The user is responsible for the condition of the products until they are received by the administrator. The following conditions must be applied during the consumer withdrawal procedure:

  1. A) The return of the products is made within 14 days from the exercise of the right of withdrawal, ie from the sending to us of the completed above mentioned form. The products must be sent to the administrator’s headquarters, at the responsibility and cost of the sender. The administrator is not responsible for the loss, destruction or damage to the products.
  2. B) In order to return the money to the consumer, the products must be unused, in closed packages that are in excellent condition and with all the documents that accompanied them during the shipment, including the transaction document. The administrator will not refund until she has received all of the above from the consumer.
  3. C) When the company determines that they are welcome, it will return the money to the consumer within 14 days from the day it received all the products and documents corresponding to the order.

6.3 In case of return of defective products, the return is mandatory immediately after contacting the administrator or a representative of the website and is done at the expense of the buyer. When, after a check that takes place within 14 days of receipt of the product by the administrator, the company finds that they are welcome, it will refund the money corresponding to the consumer and the shipping costs within 14 days from the day it was received. the set of products and documents corresponding to the order.

 

  1. Additions and changes to the Terms of Use

The Administrator reserves the right to make changes to the terms of use at any time if it deems necessary without notifying the users of the website.

 

  1. Shipping Products

The products will be sent to the address specified by the consumer when submitting his order. In case of incorrect shipping information, our company does not bear any responsibility for non-delivery. The company cooperates with a courier company, in order to ensure the safe and fast shipment of products. Shipping costs will be borne by the company’s customers, who will be informed of the exact cost of each shipment before the start.

However, in case of delay of the courier company or for any other reason, the company does not acknowledge the existence of any responsibility. The finished products are delivered to the courier company in 1-2 working days. For personalized orders or special constructions, the preparation times indicated in the respective product apply.

The company does not bear any responsibility in case the products are received by the consumer with damage or damaged. The shipped products are covered by insurance in accordance with the terms of insurance of the courier companies for damage or loss during transport. The validity of this security ceases to exist from the moment of delivery of the product to the consumer.

 

  1. Electronic Dispute Resolution

The online store of our Company is fully harmonized with the process of out-of-court settlement of domestic and cross-border disputes in relation to the sales contracts drawn up with each of its users / customers, as described in JM 70330/2015, which includes the regulations regarding adaptation of Greek legislation, in accordance with Directive 2013/11 / EU of the European Parliament and of the Council of 21 May 2013 on the alternative settlement of consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22 / EC (EEC Directive) and the adoption of additional national measures implementing Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on the electronic settlement of consumer disputes.

The Electronic Dispute Resolution platform is directly linked to the competent Alternative Dispute Resolution (ADR) bodies, which undertake the handling of complaints. In Greece, the competent bodies are A) the Independent Authority “Consumer Ombudsman” and B) the Banking – Investment Services Mediator.

Instructions for Electronic Dispute Resolution can be found at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show

 

  1. Applicable law and jurisdiction

In case any term of the contract is deemed abusive or canceled, this does not include the other terms of the contract that are still valid and binding on the parties.

It is agreed that any dispute arising in the context of the operation of the website, falls under the exclusive jurisdiction of the courts of Heraklion, Crete.